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VROPAA PRIVACY POLICY

Effective Date: [Insert Date]

This Privacy Policy describes how VROPAA (“VROPAA,” “we,” “us,” or “our”) collects, uses, and discloses information related to the provision of our Automation Platform for AC Service Companies (the “Service”) via our website, https://vropaa.com/.

Information We Collect

We collect information from two main sources: Our Clients (the AC Service Companies) and Client Customer Data (the end-users of our Clients).

Information Collected from Our Clients (AC Service Companies)

This includes data necessary for account management and service provision:

  • Identity and Contact Data: Name, email address, phone number (WA number: +6285222372229), business address, and payment information.

  • Operational Data: Service structure, technician details, branding information , and automation flow configurations.

  • Usage Data: Information about how the Client and their team access and use the VROPAA platform and dashboard.

Client Customer Data (Data Processed on Behalf of Clients)

VROPAA processes customer data on behalf of our Clients to deliver the automation services (e.g., booking, routing, reminders). This data is owned and controlled by our Clients.

  • Customer Contact Information: Names, phone numbers (used for WhatsApp API connection), and service addresses.

  • Service History: Booking details, service records, follow-up status, and feedback.

  • Communication Data: WhatsApp chat logs and communication threads used for automated bookings and reminders.

How We Use Information

We use the collected information for the following purposes:

  • To Provide the Service: To set up the platform, configure automation flows, and maintain the dedicated backend architecture.

  • Service Communication: To send crucial updates, training materials, and support information to our Clients.

  • To Process Payments: To manage subscription fees (Setup + Monthly).

  • Service Optimization and Guarantee: To monitor performance, fine-tune automations during the initial 30 days, and ensure stability and impact as part of our guarantees.

Data Security and Architecture

VROPAA is committed to the security of your data:

  • Dedicated Architecture: VROPAA uses real backend architecture, including dedicated servers, professional APIs, and structured databases.

  • Data Isolation: Each client (AC Service Company) operates on its own isolated, secure database.

  • Protection Measures: We utilize encryption, SSL security, and implement regular cloud backups.

  • Data Sharing: Your customer data is never shared or mixed with any other client’s data.

Disclosure of Information

We will only share information in the following circumstances:

  • Service Providers: We share necessary data with third-party service providers (e.g., WhatsApp API providers, hosting providers) to perform functions necessary to operate the Service.

  • Legal Compliance: When required by law or to protect our rights and safety.

Client Customer Data – Our Role as Processor

For all Client Customer Data, VROPAA acts as a Data Processor, and the Client (AC Service Company) remains the Data Controller. We process this data strictly according to the Client’s instructions as defined by our Service Agreement.

Your Rights and Contact Information

If you have any questions about this Privacy Policy or your data, please contact us:

  • Email: daa@vropaa.com

  • WhatsApp Number: +6285222372229